Cabin King Privacy Policy

Cabin King collects only the personal information it needs to rent, deliver and collect cabins, and handles it under the New Zealand Privacy Act 2020.

This policy explains what we collect, why, who we share it with, and how you can see or correct it. It covers our website (www.cabinking.nz), our cabin application form, and our dealings with you as a customer. “Cabin King”, “we” and “us” means Cabin King NZ Limited and associated companies, NZBN: 9429031726535, 1/10 Kingsland Terrace, Auckland 1021.

What we collect

When you apply for a cabin or contact us, we collect:

  • your name, phone number, email address and delivery address
  • how you'd like us to contact you
  • your cabin details: area, size, start date and how long you need it
  • whether you need a quote for Work and Income (WINZ)
  • anything you tell us in your message, and how you heard about us

When you rent a cabin, we also collect payment and billing details, identification, and records of our dealings with you, such as emails, texts and call notes.

When you use our website, we collect technical information about your visit. That includes your IP address, browser and device type, the pages you view, and how you got to our site (see Cookies, analytics and advertising).

How we collect it

We collect most information directly from you: through our application form, or when you phone, text, email or message us on Facebook or TradeMe.

Sometimes we get information about you from someone else. This can happen when:

  • Work and Income (or someone helping you, like a family member or support worker) contacts us about a quote or rental for you
  • a referrer passes on your details with your permission

When we get your information this way, we'll tell you as soon as we reasonably can, unless you already know or another exception in the Privacy Act applies. We'll tell you who we are, what we collected, where it came from, and why we need it.

Our website and the tools it uses also collect some information automatically, as described under Cookies, analytics and advertising.

Why we use it

We use your information to:

  • respond to your enquiry and process your cabin application
  • prepare quotes, including Work and Income quotes you ask for
  • arrange delivery, setup and collection of your cabin
  • manage your rental, billing and payments
  • contact you about your rental in the way you've asked us to
  • keep our website working, secure and free of spam
  • understand how people use our website so we can improve it
  • show our ads to people likely to be interested, and measure how well they work
  • meet our legal, tax and accounting obligations

We'll only use your information for a new purpose if you agree, or if the Privacy Act allows it. We'll only send you marketing if you've agreed, and you can opt out at any time.

Cookies, analytics and advertising

Our website uses cookies and similar tools from other companies. They help us measure visits, stop spam and show our ads. These companies may collect information about your visit and handle it under their own privacy policies.

Tool Provider What it does
Google Analytics and Tag Manager Google Counts visits and shows which pages people use
Google Ads Google Measures our Google ads and shows our ads to past visitors
Meta Pixel Meta (Facebook) Measures our Facebook and Instagram ads and shows our ads to past visitors
Microsoft Clarity Microsoft Records clicks, scrolling and page movement so we can fix confusing pages. Form submissions are masked.
Ahrefs Web Analytics Ahrefs Counts visits and traffic sources
reCAPTCHA Google Checks that our application form is used by a person, not a spam bot

You can block or delete cookies in your browser settings. Our website will still work, but some features may not. You can also manage ad personalisation in Google's Ads Settings and Facebook's Ad Preferences.

Who we share it with

We don't sell your personal information. We share it only when we need to, with:

  • Work and Income, when they request further information about your quote or rental. Our normal practice is to supply you with the quote to submit to WINZ.
  • the people who deliver, set up and collect your cabin
  • businesses that provide services to us, such as website hosting, email, Xero accounting and payment processing
  • the analytics and advertising providers listed above
  • our professional advisers, such as our accountant or lawyer
  • the police, courts or government agencies, when the law requires it

Some of these providers, such as Google, Meta and Microsoft, store information overseas, mainly in the United States. When we send your information overseas, we take reasonable steps to make sure it is protected in a way comparable to the Privacy Act.

How we store and protect it

We keep your information secure, and only people who need it to do their job can see it. Our website uses an encrypted (HTTPS) connection, and your application is stored on our website server hosted in New Zealand and in our email and business systems.

We keep your information only as long as we need it:

  • enquiries and applications that don't go ahead: 12 months, then deleted
  • rental, billing and payment records: 7 years, as New Zealand tax law requires
  • website analytics: as set by each provider listed above

If a privacy breach is likely to cause you serious harm, we'll tell you and the Privacy Commissioner as soon as we can.

Your rights

You can ask to see the personal information we hold about you, and ask us to correct it if it's wrong. Contact us using the details below. We'll respond within 20 working days, and it won't cost you anything.

We may need to confirm who you are before we release your information. If we decide not to correct something, you can ask us to attach a statement to your record saying the correction you wanted.

If you're unhappy with how we've handled your information, please talk to us first so we can try to fix it. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz.

Contact us

Our privacy officer is Sarah King. You can reach them at:

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Last updated: 12 November 2026